Refunds

Refund & Cancellation Policy

Last updated: 3 November 2026 · version 2026-11-03

This page explains what happens to money you have paid us if you change or cancel a trip. It forms part of our Terms & Booking Conditions.

Your quotation shows the cancellation charges

Every trip is put together from hotels, transport, trains, cruises, flights and, for medical travel, hospitals. Each of these suppliers sets its own cancellation charges. Before you pay, your written quotation lists the charges that apply to your trip and the dates on which they change. Some bookings, such as many flight tickets, luxury train fares and special hotel offers, are non-refundable once confirmed; the quotation says so.

How to cancel or change a booking

Tell us in writing — on WhatsApp at +91 96264 88887 or by email to info@bakkiyatours.com. The date we receive your message is the date used to work out any charges. We confirm the cancellation and the amount you will get back in writing.

What you get back

• Everything you paid, minus the supplier cancellation charges shown in your quotation for the date you cancelled, and any non-refundable items it lists.
• If we cancel a trip, or cannot provide what we confirmed, you get back everything you paid for the parts we cannot provide, or you can choose a replacement of equal value.
• If a supplier cancels (for example a train or a flight), we pass on everything the supplier refunds to us.

How long a refund takes

We send the refund to your original payment method (card, UPI, net banking or wallet, through Razorpay) within 7 working days of the cancellation being confirmed — or, where the money is with a supplier, within 7 working days of the supplier refunding us. Your bank may take a few more days to show it in your account.

Changes

We will try to change dates, hotels or routes when you ask. A change is treated as a cancellation of the part you change plus a new booking, so any supplier charges for that part apply, and the new price may be higher or lower.

Currency and bank charges

Refunds are made in the currency you paid. If your bank converted the payment, it may convert the refund at a different rate; we cannot control bank conversion rates or their charges.

Questions